Don’t hesitate to call for assistance if your HVAC unit is having trouble keeping your home at the right temperature. There is a possibility that components will experience unnecessary wear and tear or the unit will overheat if used excessively and not work as well as it should. Calling the right AC repair company will help prevent a complete failure.
However, there are currently more than 380,400 HVAC technicians in the US, and more are expected to join the industry over the next 10 years. Choosing between them might seem difficult, but there are many benefits if you make the right choice. Not only will a reputable HVAC technician be able to pinpoint issues before they become major headaches, they could also save you money in the long-term by improving your unit’s efficiency. These six tips will help you find the best HVAC team in New Orleans, LA:
Tip #1: Gather Referrals & Reviews
People you trust can help you find the best heating and air conditioning services. Talk to your neighbors, friends, and family. Ask if they are able to refer you to an AC repair company that meets your needs. They may also be able to advise which companies to avoid based on their own experiences, which can save you a lot of stress. Some things to check reviews and recommendations for:
- If the hired technician arrived on-time
- If they identified the problem first time
- If they took a reasonable time to fix the issue
- If they were easy to discuss issues with
- If the reviewer would consider re-hiring the same AC repair company
- If the cost of their services matches your budget
Ask everyone you talk to if they have had any issues with the company they’ve hired. You can also check the company’s ratings with the Better Business Bureau (BBB). It utilizes a points-based ranking system to assign ratings to businesses, with an A+ rating being the highest available. Ratings take into account the number and age of complaints, whether they have unanswered complaints, their time in business, type of business and many other factors to determine if a company is likely to interact positively with its customers.
Take the BBB rating into account alongside other review sources, e.g., Google, Yelp, to build up an opinion on whether you can trust the advertised AC repair company.
Tip #2: Assess Their Experience
It is important to look for an experienced team when you need someone to take a look at the HVAC unit in your New Orleans, LA, home or place of business. You will feel more confident when you work with technicians who have experience and are skilled. Technicians with years of experience will find it quicker and easier to diagnose and fix any issues.
Find out how long the AC repair company you’re looking at has been in business. A new company that needs to establish itself in the market may offer enticing deals, but might not be able to back it up with useful experience. If you speak to technicians from the company, ask them how much experience they have dealing with the issues you expect them to deal with.
Tip #3: Confirm Brands
Ask the AC repair company if they have any experience with your particular unit before you hire them. The right company for you should have multiple technicians familiar with your HVAC brand, make, model, and type, whether it’s a Goodman, Carrier, or York unit. They might cause more damage than good when they work on your unit if they don’t have experience, plus they might not often stock parts it may require.
Tip #4: Verify Credentials
After you think you have found a reputable heating and air conditioning repair service provider, verify its credentials. First, ensure that the company is licensed, insured, and capable of working in New Orleans, LA. Also, check that they are allowed to work on residential or business properties, depending on what you own and need them to look into. A trusted AC repair company will often advertise useful credentials on its website. For example, you’ll find bluefrog Home Services of New Orleans is a member of the Plumbing, Heating and Cooling (PHCC) Association, the New Orleans Chamber, and more.
Tip #5: Review Their Services
Consider the heating and air conditioning services offered by each AC repair company before you make a decision. You should ensure that their services are in line with your requirements. You might want to think about annual HVAC maintenance, whether they offer 24/7/365 emergency services, offer residential or commercial AC repairs, and other services that align with your goals and needs. With a reputable HVAC company that provides a comprehensive range of services, you’ll find it less likely that you’ll need to employ a second HVAC contractor or company for further work.
You might find yourself needing a technician to repair a problem, install new equipment, or replace parts. The right HVAC company offers all the services you require, and more.
Tip #6: Consider Responsiveness
Look specifically for customer reviews about the company’s responsiveness. What is the average time it takes for them to return a call? Do they take minutes, hours, or days? You can learn a lot about the professionalism and availability of an HVAC company’s staff by reading reviews. Look out for complaints that are repeated between clients.
Get in contact with the AC company you’re thinking of hiring, and see how long it takes them to return an estimate, answer queries, or book appointments. You don’t want to be stuck needing AC repairs for longer than necessary!
The right company for you will have a positive reputation across multiple platforms, have the relevant experience, credentials to back them up, the right array of services, and the best availability. bluefrog Home Services of New Orleans is an AC repair company that checks all the boxes. To find out more, chat with a representative by phone or browse the full array of services on the website.